Last updated 13 September 2026
This page explains how to delete your FlyOnWall account
(app ID com.flyonwall.app) and everything stored with it. You do not need the app
installed, and you do not need to be signed in to make the request.
Send an email to support@flyonwall.app with the subject “Delete my FlyOnWall account”, from the email address you used to sign up.
Include nothing else — the email address you send from is what identifies your account. If you write from a different address, tell us which address the account uses so we can find it.
We confirm every deletion request by replying to the account's own email address before anything is erased. This is to stop someone else deleting your recordings.
Deleting your account permanently erases:
There is no undo and no grace period during which we can restore an account. The only trace left is recording metadata in our database backups, which expires within 35 days (see below).
| Data | Kept for |
|---|---|
| Operational logs (no audio, no transcript text) | Up to 30 days, then deleted automatically. Retained briefly for security and abuse investigation. |
| Database backups (recording metadata only) | Up to 35 days, then gone for good. Used only to recover from system failures, never to restore a deleted account. |
| Records we are legally required to keep | Only where the law requires it, and only for as long as it requires. |
FlyOnWall stores your transcripts on your device. Deleting your account removes what is on our servers, but it does not reach the copies on your phone. To remove those, delete the recordings in the app or uninstall the app.
Note that audio and transcripts are permanently deleted from our servers within 7 days of upload, whether or not you delete your account. After that they exist only on your phone.
We action deletion requests within 30 days of confirming them, and usually much sooner. You will get an email when it is done.
If you only want to remove one recording rather than your whole account, you can delete it directly in the app without contacting us. This removes it from your phone; any copy still on our servers is erased on the normal schedule.